Parent FAQs

Frequently Asked Questions
Registration/Distribution/First day Edition

Do I have to register my son/daughter online?
Yes. Switching to Online Registration was in response to COVID-19 and will be safer for families and our staff. You can use your phone to take pictures to upload and can complete the process through the ParentVue App or website.

I am having trouble with completing Online Registration?
District staff have made the following videos to help support the completion of Online Registration.
How to Activate ParentVUE:
English Video - https://youtu.be/3R0ix5DwQbQ
Spanish Video - https://youtu.be/gIpd_OohyyE

Residency Verification through ParentVUE:
English - https://youtu.be/2GstdlgOb7M
Spanish - https://youtu.be/-GMIe7w-cSM

If you are still having trouble, Call as at: 760-290-2700
We have staff answer calls and questions.


My address is not in San Marcos, so I cannot get past the first step. What do I do?
We believe that has been fixed. Most likely you are on an Intra- or Inter- District Transfer. Click here for pdf to show you how.

My ParentVue isnt working. I think I need a new code?
How to Activate ParentVUE:
English Video - https://youtu.be/3R0ix5DwQbQ
Spanish Video - https://youtu.be/gIpd_OohyyE

Call as at: 760-290-2700
We have staff answer calls and questions.

When can I drop off items?
It does say in Online Registration that you can drop off "additional items", but that was intended to be essential documents like Residency Verifications documents. Those "Additional Items" will be accepted at some later date, once we have a COVID-19 protocol to accept.

I completed Online Registration, but I still have documents to upload. How do I turn them in?
We have staff,painstakedly, verifying documents. If your registration is missing key documents, they will "deny" your registration then reach out to you. Then they will open up your registration again to upload those documents. 

When does my kid pick up the things that they need for school at a normal Registration?
We are calling that "Distribution Days", where we will be giving out chromebooks, textbooks, last years yearbook, and student ID cards.
August 11 // Seniors (8-11am + 12p-3p)
August 12 
// Juniors (8-11am + 12p-3p)
August 13 
// Sophomores (8-11am + 12p-3p)
August 14 
// Freshmen (8-11am + 12p-3p)
**Complete Online Residency Verification before your date**  

Station 1 
// Online Registration/Residency Verification Check
Station 2 
// Student IDs
Station 3 
// Textbooks 
Station 4 
// Chromebooks Pick Up (Forms: English + Spanish)
Station 5
 // Yearbook Distribution


Finance Purchases: Yearbook, PSAT, etc can be found at ONLINE STORE

When can I make up or pick up things, if I miss my distribution day?
First, you can come on a different day if that fits your schedule better.
Second, we wil have a day to pick up after August 14th, but we are still finalizing that day and system. But, rest assured, your child will get there Chromebook, textbooks, etc.

When is the first day of school?
August 18th is the first day of school

Where will they go on the first day?
Teachers will communicate to students on how to add their virtual classroom before August 18th. So, please check emails!